Do Companies Actually Read Customer Surveys?

Chapter 2

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Do Companies Actually Read Customer Surveys?

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By Ron Munden

When I receive an online survey form I often think – Will anyone actually read this form or will a computer just scan the responses and store them in a database?  Will my responses just be a dot in the composite data collection?

Earlier this week I posted an article titled, “Is Peters RAM in Longview Texas Where RVs Go To Die?” It was an article about my nightmare experiences with my new Thor Sequence RV.

On the day I posted my article I  received a Customer Satisfaction Survey Form request from Thor Motor Coach.

Since it was mailed a few days prior to my publishing my article, I cannot credit my powerful, compelling writing with me receiving the survey from Thor.  But I am very happy that the Thor Customer Satisfaction sent me the survey.

Of course I was very interested in completing the survey.  If you read my last article on this subject,  it will not be a surprise to you that Thor Motor Coach did not receive high marks on the survey form.  I think my 2000 character description of the current status will clearly identify to Thor why they received very low scores.  They now know I have very serious issues with their product.

So now this is the question – will a human ever review my survey?  Will the Customer Satisfaction Team ever reach out to me?

To be fair I must let you know this is my first time dealing directly with the Thor Motor Coach  company.  My dealings have been with the RV dealership and the RAM Service Center.  So Thor begins with a clear sheet of paper.

After completing the survey I received an email from the Thor Customer Satisfaction Team.  It said: 

Thank you for participating in the Thor Motor Coach customer satisfaction survey process. Our goal is to continue to provide superior products and services. The feedback you provided will assist us in meeting this goal.

Your response will be reviewed by our dealer and product support teams. If we identify that we have not met your expectations, we will take the necessary steps to follow-up to achieve an amicable outcome.

Sincerely,

Customer Satisfaction Team

Now the question is – Is this Thor goal part of its marketing campaign or part of the company’s mission?

Time will tell and so will I.

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P.O. Box 721

Scottsville Texas

75688

Peters RAM

A Horror Story

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Is Peters RAM in Longview Texas Where RVs Go To Die?

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By Ron Munden

The Quick Version

On July 21, 2022 I bought an RV.  I have had numerous small problems with the RV which were addressed by the RV dealer.  The cab air conditioning stopped cooling in August. The RV Dealer said it was under RAM warranty and I needed to take it to a RAM dealer. On September 1, 2022 I took it to Peters RAM to do the warranty repairs.  As of September 20, 2022 they still have the vehicle and there are no signs of progress.  I have never been able to use the unit and next week I make my first payment of many.

A Longer Version

On July 21, 2022 I became the proud owner of a new Thor Sequence RV which is built on a RAM ProMaster frame.

I have had a series of problems.  I drove the RV to Missouri where I purchased it and the dealer fixed the house problems.

On the drive up to Missouri the A/C in the cab stopped cooling.  When I reported this to the RV dealer, I was told that this was under the RAM warranty and I should take it to a RAM dealer for repairs.  The lack of A/C has made the vehicle unusable.  I just hate driving around on a 100 degree day without A/C.

The RAM dealer in Marshall said they were not certified for RAM Pro Master work and referred me to Peters RAM in Longview Texas.

I called Peters for an appointment and was told I could not make an appointment for A/C repairs. They said I would need to drive it over and they would “work it in”  but they could not guarantee one-day repairs so I would need to drop it off and they would call me when it was ready.

I arranged for someone to pick me up in Longview and drive me back to Marshall.  On September 1, 2022 I drove the 30 miles to Peters Service Center.  

Prior to taking the RV over I had experienced difficulty starting the vehicle if I turned it off and then needed to restart it within a few minutes.  I had no problem if I waited a half day to restart it.

When I got  to Peters I stopped the RV beside the Service Center and turned it off.  I had the windows down driving over because of the lack of A/C. I realized I needed to raise the window.  The vehicle would not start again.

I went into the Service Center and met a very friendly Peters’ employee.  He was helpful and checked my RV in.  I detailed the problems that I was having – the A/C cooling and the RV not starting a second time.

We walked outside and he verified the problems.  The vehicle still would not start and jumping the battery did not work.

My ride arrived, I waved goodbye to my RV.  Sadly this was the last time I saw my young RV.

Today it is September 20, 2022.  Peters has never called me.  Some of my calls to them have been returned.  Everytime the story is the same – they have not found the problem but they are still looking.  They have no estimate when I might get my RV back.

Based on my conversations it appears that Peters Service Center has no clue what is wrong and they are getting NO HELP from the RAM factory.

Surely there is someone at the RAM factory that can help the Peters Service Center identify and repair these problems.

Next week I will write the check for my first RV payment.  I have not been able to use the RV a single day in the two months I have had it.  I had hoped that my RV and I could share the signing of that first check together but I fear we will be apart.  I will be at home and my RV will be at the Peters Service Center or the Peters Graveyard.

Come-on RAM – you can do better!

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75688

Marshall Depot Board Accepts Original Painting of the Depot From Local Artist

September 16, 2022

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Marshall Depot Board Accepts Original Painting of the Depot From Local Artist

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At their recent monthly board meeting, the volunteer Board of Directors for the Marshall Depot Inc. (MDI) gratefully accepted a beautiful original painting of the historic Marshall Depot painted by local artist, Jack Cargill. 

The Board will hang Mr. Cargill’s original acrylic painting of the Depot in the Marshall Depot Gift Shop, next to the Texas & Pacific Railway Museum, which is located on the second floor of the historic building.

Christina Anderson, president of the MDI Board, shared: “On behalf of the Marshall Depot Board, I want to say how much we appreciate the generosity of Jack Cargill in presenting to us and donating his lovely painting of Marshall’s beautiful, historic Depot. We’re delighted to receive this gift and will proudly display it.”

Jack Cargill shared: “I have always thought the Depot is a beautiful building, and the view of it from the Viaduct, with those old railroad cars in the foreground, is particularly scenic. One day I took a sketchbook and drew it from the Viaduct. Later I decided it warranted a painting, so I took a photograph, on which my acrylic painting is based.”

Mr. Cargill added: “I also love traveling by train, and I have been through that Depot on journeys to and from Chicago and California. Beautiful old buildings should be preserved; they are the ongoing history of our city — the Depot, the Ginocchio, the old Courthouse, and many others.”

A number of original paintings by Jack Cargill are currently or have been displayed in locations in downtown Marshall and in our East Texas region including at Joe Pine’s Coffee Shop, Texas Tea Room, Marshall Public Library, Warehouse 308, and the Longview Arboretum.

Ms. Anderson added: “There are many wonderful reasons to visit the Marshall Depot, Jack Cargill’s painting just adds another one. As you know, we have an outstanding Texas & Pacific Railway Museum at the Depot and we’re incredibly blessed, as a community, to be one of only 525 cities nationwide to have an Amtrak stop. This provides our community members a valuable transportation option for traveling on the Texas Eagle route and connecting to Amtrak’s vast National Network.”

Amtrak’s Texas Eagle provides long-distance daily service through Marshall between San Antonio and Chicago.  Amtrak ticket agent hours every day at the Marshall Depot are: 7:00am-11am and 4:30pm-8:30pm. 

The Texas Eagle train (heading west to Dallas/Fort Worth then south to San Antonio) has the scheduled departure time from Marshall each morning at 7:50am and the Texas Eagle train (heading north to Chicago) has the scheduled departure time from Marshall every evening at 7:31pm.

Ms. Anderson added that the hard-working volunteer Board of Directors is in the process of making a number of upgrades and improvements to the operation, safety, and aesthetics of the Marshall Depot and has great plans going forward.  “We look forward to sharing more information about these plans and ongoing improvements in the coming weeks and months.”

She also shared that upcoming community events will include a Halloween at the Depot celebration and the Depot’s participation in Marshall’s popular Wonderland of Lights Festival. 

Ms. Anderson also shared that Board Vice President Donald Hocutt and Treasurer Cathy Wright are working with the Depot Board and Depot Gift Shop manager, Abby Herman, on expanding and enhancing the inventory in the Marshall Depot Gift Shop. 

She noted: “Board members and Ms. Herman are in the process of taking the steps to make the Marshall Depot Gift Shop a shopping destination for our community not only for the upcoming Christmas season but all year round.”

Marshall Depot Museum and Gift Shop hours are:  Wednesday through Friday 10:00am-3:00pm; Saturday, 11:00am-3:00pm. Closed Sunday, Monday, and Tuesday.  

Ms. Anderson also noted that the Marshall Depot is one of the few Amtrak stops on the Texas Eagle route that is not operated by the city it serves. A volunteer Board of Directors operates the Depot as a working Amtrak station, history museum, and gift shop.

Marshall Depot Inc. is a 501 (c) (3) non-profit established in 1990 to assist the City with the restoration, operation, and maintenance of the Depot. The volunteer board raises funds, through tax-deductible donations from individuals as well grants from foundations and governmental entities such as the City of Marshall and Harrison County, to maintain the funding needed each year for the operation of the Depot, including insurance, utilities, security, safety, maintenance, and ongoing preservation of the Marshall Depot and T&P Railway Museum. 

She reminded the community that the 2022 Annual Marshall Depot Fundraising campaign is still underway. The Board would appreciate community members making a tax-deductible donation by sending a check to Marshall Depot Inc, at the following address:  800 North Washington Avenue, Suite 1, Marshall, Texas 75670.

Ms. Anderson concluded: “We, on the board, are very grateful for the strong support of our City, County, and community members and for recognizing the valuable transportation asset that the Marshall Depot is and the many other benefits it provides related to economic development, tourism, education, quality of life, as well as documenting and continuing Marshall’s rich and fascinating railroad history.” 

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More Black Former N.F.L. Players Eligible for Concussion Payouts

Tests for dementia were rescored under the N.F.L.’s concussion settlement to avoid race-based criteria.

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Dozens of Black retired N.F.L. players will now be eligible for payouts worth hundreds of thousands of dollars from the league’s billion-dollar concussion settlement, reversing previous decisions made because of cognitive tests that used race-based measures to determine whether the players had dementia.

The decision, included in a status report filed by the settlement administrator that was entered into the court docket Thursday, came two years after two former players sued the league to end the use of race as a criterion in evaluating the players’ claims, a process known as “race-norming.”

The settlement administrator found that 646 players who had been tested for dementia but did not qualify for cash payouts could have their tests automatically rescored without using race as a criterion.

Of those, 61 were found to have moderate or severe dementia and may receive payouts worth $500,000 or more. The payouts vary based on a player’s age and the number of years he was in the league.

Another 246 former players were found to have mild dementia and will receive additional testing to monitor their conditions. Thousands of other players have qualified for examinations that will not use race as a factor; these players could qualify for payouts in the coming months and years.

The results were the latest chapter in the landmark concussion settlement that has resulted in about $1 billion in claims being paid to players with a range of cognitive and neurological diseases including dementia. For years, former players and their families have accused the league of making it difficult, if not impossible, to receive payouts from the settlement, and they have claimed that the plaintiffs attorney who represents every player in the class-action settlement was not doing enough to fight for them.

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The Grand Old Flag

Seventy-nine Years

July 2, 2022

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The Grand Old Flag Ain’t What It Used To Be

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By Ron Munden

I woke up this morning and just like that I was 79 years old.  I am glad that I am still kicking but  I am more pessimistic than I have never been  in my life.

Up until the mid-1990s I was one of the most optimistic people around.  I saw a bright future for this country.  We had defeated the Soviet Union and we were the dominant world power.  We were calling the shots.

In the 90s I did see one cloud on the horizon – our failing education system.  By this point our education system was no longer rated the best in the world and the trend was downward.  I still thought there was time to correct our course.

I come from the technology world.  I spent 35 years working for the Department of Defense — first as a government worker then a contractor for DoD. I strongly believe that the nation with the best technology will dominate the world and the keys to having the best technology are a great education system and a government that invests heavily in research and development.

In the 1990s I did not recognise this second key was also in decline.

In retrospect the 1970s were the start of the decline.  In the 1970s the country decided to cut taxes on the rich.  After all, the rich were better at managing money than the government.  This is partially true.  They knew how to buy politicians.

When taxes for the rich went down, so did the government’s investment in infrastructure and research and development.

The financial experts decided that it was cheaper to manufacture our products in other countries because of the cheap labor.  So we shipped our jobs and our technology to other countries in order to increase company profits.  

In the early 2000s our leaders decided it would be good to fight a needless war so we attack Iraq.  So our country spent 15 years spending money on fighting wars while China spent its money on research and development as well as stealing our technology.

Of course we can’t forget that since about 2016 this country has been engaged in a civil war between the right-wing and left-wing extremes in the country.  Since both teams are roughly equally matched, we can expect this harmful conflict to continue into the future.  And we can expect it will increase.

Climate change adds an additional stresser.  Our country has not taken it seriously. Neither has the rest of the world.  As the world leader we had the responsibility to lead not to deny.

I know that there are many in our country that deny climate exists because that is inconvenient. These people will not change their minds until the air conditioning unit fails and they begin roasting within their own skins.

While the people in the USA fight each other, China continues its move toward world domination.  Today, the United States no longer has the fastest computers.  China does.  Built with Chinese designed parts in China.

In war game simulations at DoD, the US easily defeats Russia.  In match ups with China, China is the winner over the US 6 out of 7 times.

In the early 1980s I heard a lecture by Dr. Forester, a professor from MIT.  He was an engineer turned economist.  His lecture focused on how short term solutions are always diametrically opposed to long term solutions.   Dr. Forester expressed concern about the long-term future for the United States because it always takes a short-term approach to problem solving. 

China plays the long game; the US the short game.  Soon we will see that Dr. Forester had a valid concern. 

I am glad I was born 79 years ago.

I thank God each day for being born to parents that were part of the greatest generation this country has ever known. I thank God for allowing  me to be able to have lived in the greatest nation on earth – heads and shoulders above all others.  I thank God that I was not born in 1953 or 1963 or not 1973 because my generation will be gone soon.  We will not have to live through the demise of this once great nation.

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Marshall Depot Lead Donors and Supporters

Marshall Depot Board Honors Lead Donors of 2021

The official logo of the 2022 Annual Marshall Depot fundraising campaign features a beautiful double rainbow over the Depot photo taken by Board member and Ginocchio Restaurant owner Alan Loudermilk, with photo color enhanced by Carl Henderson. The logo features the campaign theme of, with our community’s support, “The Future is Bright for the Marshall Depot!” 

Some of the lead donors and supporters during the 2021 Depot fundraising campaign who received a Depot Appreciation Tile include Michelle and Stan Brannon,  former City Councilwoman Vernia Calhoun,  City Councilwoman Amanda Abraham, Mac Abney for the Pelz Foundation and Turney Foundation, City Councilman Marvin Bonner,  Alan Loudermilk, Susan Marshall, City Councilman Micah Fenton,  Ashli Acker Dansby of Dansby Media, former News Director of KMHT, Mark Robinson of SWEPCO. Presented to Joy Smith and Griff Hubbard, Marshall Depot Board members and formerly of Amtrak, at the April 30, 2022 meeting of the Texas Eagle Marketing and Performance Organization (TEMPO). Others receiving the appreciation gift included the members of the Harrison County Commissioners Court and foundations and individuals in our community.

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Marshall Depot Fundraising Campaign

Marshall Depot Board Kicks off 2022 Fundraising Campaign, Honors Lead Donors of 2021

The volunteer Board of Directors for the Marshall Depot Inc. is pleased to announce that the 2022 Annual Marshall Depot Fundraising Campaign is officially underway.

This year’s theme for the fundraising drive is “With your support, the Future is Bright for the Marshall Depot!” The official image for the 2022 fundraising campaign is a gorgeous double rainbow photo taken by Depot Board member Alan Loudermilk, who is a business entrepreneur, lawyer, and owner of the popular Ginocchio Restaurant, which is adjacent to the Marshall Depot. The official photo was color enhanced by Carl Henderson.

The Depot’s annual fundraising drive is designed to raise funds to assist with the operation, maintenance, and ongoing preservation of the historic Marshall Depot, which operates as an Amtrak station and Texas & Pacific Railway Museum.

The Marshall Depot Inc. is a 501 (c) (3) non-profit established in 1990 to assist the City with the restoration, operation, and maintenance of the Depot. The volunteer board raises funds, through tax-deductible donations from individuals as well grants from foundations, to maintain the funding needed each year for the operational costs, insurance, security, maintenance, and ongoing preservation of the Marshall Depot and T&P Railway Museum.

Board President Christina Anderson, who is also chairman of the 2021 and 2022 annual fundraising campaigns, shared that the first step that the Board wanted to take in the 2022 fundraising campaign was to express their deep appreciation to those in our community who stepped up to donate and support the Depot during the 2021 fundraising campaign.

Ms. Anderson shared, ”As we kick off the annual fundraising campaign for 2022, I wish to convey, on behalf of the Marshall Depot Board, our profound gratitude to those community members, governmental entities, and foundations who supported the Depot in 2021, at a particularly critical time.”

Ms. Anderson stated: “We’re very grateful to each and every person who kindly donated to the Depot last year and in years past. But, we also want to send a strong shout-out to the members of the Marshall City Council who voted unanimously last fall to provide a line item of funding for the Marshall Depot and to the Harrison County Judge and Commissioners Court who voted unanimously to increase the line item of funding for the Depot in the County budget.”

Anderson continued: “We also want to express a huge thank you to our lead donors who stepped up to give so generously last year. These people and organizations include McKool Smith, Pelz Foundation, Turney Foundation, Hubbard-Watlington Foundation, Humanities Texas, Sam Baxter, Griff Hubbard, Marty Vaughan, Pat Furrh, Michelle and Stan Brannon, Susan Marshall, Dr. Robert Galvan, Jr., and the Anderson Foundation.”

Ms. Anderson also expressed the Board’s appreciation for others who stepped up to assist such as Ashli Acker Dansby and KMHT with the “Dollars for the Depot” event, the Marshall News Messenger, SWEPCO, Brownrigg Insurance, as well as Alan Loudermilk and the Ginocchio Restaurant for kindly providing the feature for restaurant customers to make a tax-deductible donation to the Depot at the time that they’re paying their restaurant bill.

Ms. Anderson also wished to thank board member Richard Anderson for his valuable and steadfast assistance and a heartfelt thank you to Audrey Kariel, former Marshall Mayor and past Board member, for her continued passion, care, and knowledgeable assistance with regard to the Marshall Depot.

Ms. Anderson explained that, in order to convey the Board’s appreciation, the above- mentioned lead donors were presented an Appreciation Tile displaying the beautiful “The Future is Bright” double rainbow photo that can be displayed on a bookshelf or desk.

Attached are photos of some of the lead donors as they were presented the gift of the Appreciation Tile.

Ms. Anderson went on to say: “We, on the board, are very grateful that our City, County, and community members recognize the valuable transportation asset that the Marshall Depot is and the many other benefits it provides related to economic development, tourism, education, quality of life, as well as documenting and continuing Marshall’s rich and fascinating railroad history.”

She added: “We, as a community, are very fortunate to be one of only about 525 cities nationwide to have an Amtrak stop. Plus, Marshall is one of Amtrak’s crew change stops along the Texas Eagle route, which brings in tens of thousands of dollars to our local economy each year, in addition to the substantial income brought to our community by the thousands of visitors and passengers who travel to our community annually via Amtrak.”

The attached “Did You Know: Important Facts about the Marshall Depot” sheet provides more information about this along with information about other benefits from the Depot.

Ms. Anderson concluded:  “We have a strong and excellent Board of Directors at the Marshall Depot and we’ll continue to share with our community the exciting progress currently underway and being planned for the future. But this hard-working volunteer board continues to need our community’s support to keep this treasured transportation hub and beautiful historic Depot strong into the future. With our community’s support, the future is indeed bright at the Marshall Depot!”

If you would like to make a tax-deductible donation to the 2022 Annual Marshall Depot Fundraising campaign, you can send a check to Marshall Depot Inc, at the following address:  800 North Washington Avenue, Suite 1, Marshall, Texas 75670.

In addition to Ms. Anderson, the Marshall Depot Board includes:  Donald Hocutt, Vice President; Judy Covey, Secretary; Cathy Wright, Treasurer; Richard Anderson, Thad Carter, John Fortune, Mary Hendricks, Griff Hubbard, Marde Jones, Cindy Leleko, George Leleko, Alan Loudermilk, Jim Pedison, Jack Redmon, Joy Smith, Daryl Ware, and Robert Wood.

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10 Driving Basics

Driving Information – February 16, 2022

from Say Insurance

Driving Tips

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Editors note:

Recently I was contacted by a company that had some good information on safe driving.  I decided it would be good information for our readers.  This is the information that was provided to me. 

You needn’t be a novice behind the wheel to find yourself wondering about some seemingly basic car questions. Plenty of people are unsure about when, exactly, they should downshift, so if you’ve got some car questions you’re embarrassed to ask, we’ve got you covered with this nifty infographic.

For example, do you know how to cool off a hot car in a jiffy? It’s possible to reduce the temperature by 15 degrees by opening the driver’s door, powering on the vehicle’s accessories, lowering the passenger side rear window down, opening and closing the driver’s door five times (at normal speed), then rolling up the windows and blasting the AC. It might sound wild, but it works because opening the door sucks cooler outside air into the car through that rear window. If you’d like more information about that, or are curious about things like downshifting or choosing the appropriate type of gas for your car, give the following graphic a read before your next ride.

10 Driving Basics You May Be Embarrassed to Ask About

You may have a stellar driving record and change your own oil. You could love being behind the wheel, chasing thousands of miles on a road trip in your well-maintained vehicle. Then the low-gas warning light turns on, and you aren’t sure how far you can drive. Even if you took driver’s education and read the driver’s manual, you probably have questions about operating your vehicle. Don’t worry, we’re here to help with your driving mysteries.

How to Lifehack Your Car

Read on to learn about 10 often-misunderstood driving subjects, and discover tips to improve how you maintain and drive your vehicle.

1. Defog the windshield

After cleaning the frost or snow off your windshield, you may struggle with fog on the inside of the glass. 

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The 36 Questions That Lead to Love

Relationships – February 13, 2022

from  The New York Times

The 36 Questions That Lead to Love

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In Mandy Len Catron’s Modern Love essay, “To Fall in Love With Anyone, Do This,” she refers to a study by the psychologist Arthur Aron (and others) that explores whether intimacy between two strangers can be accelerated by having them ask each other a specific series of personal questions. The 36 questions in the study are broken up into three sets, with each set intended to be more probing than the previous one.

The idea is that mutual vulnerability fosters closeness. To quote the study’s authors, “One key pattern associated with the development of a close relationship among peers is sustained, escalating, reciprocal, personal self-disclosure.” Allowing oneself to be vulnerable with another person can be exceedingly difficult, so this exercise forces the issue.

The final task Ms. Catron and her friend try — staring into each other’s eyes for four minutes — is less well documented, with the suggested duration ranging from two minutes to four. But Ms. Catron was unequivocal in her recommendation. “Two minutes is just enough to be terrified,” she told me. “Four really goes somewhere.”

Set I

1. Given the choice of anyone in the world, whom would you want as a dinner guest?

2. Would you like to be famous? In what way?

3. Before making a telephone call, do you ever rehearse what you are going to say? Why?

4. What would constitute a “perfect” day for you?

5. When did you last sing to yourself? To someone else?

6. If you were able to live to the age of 90 and retain either the mind or body of a 30-year-old for the last 60 years of your life, which would you want?

7. Do you have a secret hunch about how you will die?

8. Name three things you and your partner appear to have in common.

9. For what in your life do you feel most grateful?

10. If you could change anything about the way you were raised, what would it be?

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Marshall microbrewery to kick off new MEDCO program

Today’s News – February 11, 2022

– from the Marshall News Messenger

Marshall microbrewery to kick off new MEDCO program targeting empty buildings

A new microbrewery is the first to be funding through a Marshall Economic Development Corporation program that seeks to get empty, blighted buildings occupied.

Marshall City Councilmembers unanimously approved funds for the Marshall Economic Development Corporation’s first project funded through the new Certificate of Occupancy Grant Program during Thursday’s regular city council meeting.

Director Rush Harris presented on the new program, and the planned project, during the meeting.

“We have another interesting project here, and this isn’t what you are used to seeing from me,” Harris said during the meeting.

The project is for the creation of a new microbrewery, restaurant and pub at 108 W. Houston by the Rueggenbach Brewing Company, which Harris said is owned by a Marshall native.

He explained that the owner has a plan to turn the blighted structure into a taxable business, and through this has been working with MEDCO and applying through the organization’s new Certificate of Occupancy Grant Program for funding assistance.

Due to the current state of the building, construction costs to get the building up to code and receive a certificate of occupancy are expected to be over $1.2 million.

Harris said that the structure has been determined to be blight by the Marshall EDC Board of Directors and an economic or social liability to the municipality.

This, Harris said, made the project the perfect candidate for MEDCO’s new CO grant program, which offers a reimbursement grant of up to $100,000 or 10 percent of construction costs and site improvements needed to receive an official CO from the City of Marshall.

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